We want you to be satisfied with your purchase. If for any reason you are not satisfied, you may return your product, provided it is in unused condition, and it is within 30 days of your invoice date. All damaged/defective items must be reported within 5 days of the delivery date. We are not responsible for return shipping. All returned merchandise is subject to a 20% restocking fee. We do not refund shipping/handling. Returns will not be accepted without a prior, return authorization number (RAN #).
Unauthorized or COD returns will not be accepted. If the returned item(s) are not sent to the proper address for credit and you have returned the product to the manufacturer's shipping address, a processing charge of $25.00 will be assessed to have the items shipped to our return address. Returned merchandise must be in original factory condition with original packing slip, packing materials, blank warranty cards, manuals and accessories.
Any returned item received after 30 days from invoice date will be given store credit only.
If any item was a special order the item(s) are not returnable.
TOOLS & EQUIPMENT: Tools and Equipment are returnable if the unused tools or equipment are in their original packaging, and returned within 30 days of purchase. A full credit or equal exchange subject to a few limitations: tools and components must not show signs of abuse, misuse, modifications, cracked or cut cords, dents, scratches or damage by fire, mud or other foreign matter; shipping charges both to you and back to us are nonrefundable unless you had to return the product because of our error. You can also use the return instructions found on the packing slip that came with your order, or E-mail us at SALES for additional information.
Get a Return Merchandise Authorization (RMA) number by contacting our Customer Service Department by E-mail at RETURNS
Write the RMA number clearly on all packages to be returned. If the number is not on your package it will be not be accepted.
In your package include a short explanation of why you are returning the item and a copy of the invoice or packing list so that we can properly credit your account. You will be credited for the return the same way you paid us either by crediting your card account or by check.
No credit will be issued for returns that have been altered or abused, or not in their original package.
No freight collect or COD returns will be accepted. Send all returns prepaid and insured for the current value of the product.
Returns should be addressed to: Home Building Supplies, RETURNS, 814 Locust Pointe Place, Louisville, Kentucky 40245.
Damaged, lost or short shipments should be reported to UPS immediately because they may want to inspect them. Please also let us know by E-mail about the problem so that we can place a damage claim. Keep damaged goods and containers until your advised otherwise.
For prompt and accurate credit on returned merchandise follow these steps:
Please do not accept a package if it is obvious that it has been opened or damaged. You have 30 days from receipt to report any shortages or shipping damage.
Easy enough? Let us know how we can make it better.
Just E-mail us at email@example.com and we'll let you know what we can do to improve this policy.